Refund policy

At Purely Home, we strive to provide the best quality products and customer service to our trade customers. We understand that sometimes returns may be necessary, and we have developed a returns policy to make the process as simple and efficient as possible.

If you wish to initiate a return, please reach out to our customer service team. You can contact us in one of the following ways:

• Phone: Call us at 01308 326 430
• Email: Send us an email at sales@purelyhome.co.uk with your order number and details about the product you would like to return.
• Form: Visit the Contact us page and fill out the form with the required information and relevant information about your return.  

We value your satisfaction and strive to make the returning items as smooth as possible. Our team will provide you with all the necessary information and support to handle your return quickly and efficiently.